Freshdesk Launches CRM Aimed At High-Velocity Sales Teams - Demand Gen Report | The MarTech Digest |
Customer service software provider Freshdesk unveiled the launch of Freshsales, a customer relationship management (CRM) solution designed for sales reps working in high-velocity environments.

The solution will offer a number of integrated capabilities, including:

  • Built-in phone and email, where conversations can be automatically captured and analyzed;
  • Lead scoring capabilities;
  • User behavior tracking, with visibility into prospects’ actions taken on web and in-app;
  • Visual sales pipeline, with deals displayed in a graphical view;
  • Contact, lead, deal and account management features;
  • Reports; and
  • Mobile apps to provide sales reps access on the go.